Our Returns Policy is valid for 7 days, whereafter refunds will no longer be possible.
To be eligible for a refund, the item must be unused and in the original condition and relevant packaging that it was received in.
Though every care is taken to safely package all items, we can not take responsibility for damage incurred during shipping or unpacking.
To initiate a refund, the purchase order and item reference number should be emailed to firstname.lastname@example.org
Once the item has been received and inspected and the claim deemed valid, you will be notified and the refund processed within 7 days.
Items will be refunded at the purchased amount (PAYFAST processing and Shipping fees will not be refunded).
Due to the unique nature of many of our products we do not offer exhanges.
The responsibility for shipping of returned items resides with the customer. A trackable shipping service is recommended to ensure receipt of returned items.